Help center
Help & Sizing.
Everything you need to order with confidence — sizing, shipping, returns, and how we authenticate every pair.
Need a fast answer?
Message us on WhatsApp and our team will respond during business hours.
Chat on WhatsAppShop
Downtown Building, Kigali
Hours
Mon–Sat · 9am–8pm
hello@jabocollection.rw
Size guide (EU ↔ US ↔ UK)
| EU | US Men | US Women | UK | CM |
|---|---|---|---|---|
| 38 | 5.5 | 7 | 5 | 23.5 |
| 39 | 6.5 | 8 | 6 | 24.5 |
| 40 | 7 | 8.5 | 6.5 | 25 |
| 41 | 8 | 9.5 | 7.5 | 26 |
| 42 | 8.5 | 10 | 8 | 26.5 |
| 43 | 9.5 | 11 | 9 | 27.5 |
| 44 | 10 | 11.5 | 9.5 | 28 |
| 45 | 11 | 12.5 | 10.5 | 29 |
| 46 | 12 | 13.5 | 11.5 | 30 |
Size conversions are a guide and fit can vary by model. Compare the centimetre measurement where possible, or message us before ordering.
Frequently asked
Pick your size and add to cart. At checkout we confirm everything on WhatsApp — you only pay once we've verified availability, size, and delivery details.
Shipping & delivery
Kigali — Free
Same-day delivery via moto, anywhere in Kigali.
Rwanda — 5,000 RWF
2–4 days via bus parcel to your nearest pickup point.
International — 35,000 RWF
7–14 days via DHL Express. Tracking included.